How long will it be before I get my stuff?

Most of our items are available to ship immediately. However, due to seasonal demand and availability, some orders are shipped in 7 to 10 business days (which does not include holidays or weekends), usually sooner, depending on the part ordered and if it is in stock at Triumph’s or Ducati’s warehouse or one of our other distributors warehouse.

Unfortunately, we sometimes do not have a particular product in stock, and neither do our distributors. We may not receive notification from our suppliers if an item is on backorder. If you have not received a UPS Tracking Number within 10 business days, please contact us at mail@greatbaymotorcycles.com, or call 603-964-4450. If your desired item is discontinued or backordered for more than 4 weeks, you will be contacted at the earliest date with the options of continuing to wait for a backordered product, substituting it for a similar item, or canceling your order. We do not charge your credit card until your order actually ships.

All orders will be shipped when all products requested are available. We will ship orders partially or incomplete only upon request, but an additional freight charge will apply for the partially shipped order.

Can you ship my stuff anywhere in the whole wide world? Anywhere?

Sure! But…

We will ship orders to any destination; however, not every order is eligible. Due to higher rates and the policies of our carrier, delivery to APO/FPO & PO Boxes, large and/or oversized items, and International Orders may not be able to be shipped by our usual methods. The prices for shipping quoted on the website are for the continental United States ONLY. Alternative methods of delivery for Alaska, Hawaii, and international locations may be arranged. Please contact us and we will help set up the most cost effective and secure means of getting your items to you.

What if I need this stuff RIGHT NOW!

All orders can be shipped next day air or 2nd day provided that the items you want are in stock. If an item is not in stock, the expedited delivery will take place after the item is received here at Great Bay. You do need to call and arrange for these shipping methods, since they do differ in price depending on the weight of the item, the size of the item and to where it is being shipped.

What if I don’t like the stuff or the stuff doesn’t fit or the stuff is wrong?

Call us to discuss your return at 603-964-4450.

We offer a 30-Day Return Period. We must receive your return within 30 days of the date that it was delivered to you. We will accept all returns with the following conditions. We will not accept any item that has been opened, installed, used or damaged. You must include all of the original packing with your item and the packing must be in original condition.

We usually will not accept returns for the following items:

• Returns for items that retail for less than $10.00
• Electrical Parts
• Bearings
• Body Parts, Fenders, Frames, Fuel Tanks
• Books, Diagrams and Manuals (any printed
materials)
• Gaskets
• Special Ordered or Custom Items
• Stickers
• Close Out Items

If you receive a part damaged in shipping, or your package is lost, or you received the wrong item, you must contact us within 14 days. We will charge a minimum 15% restocking fee for all items that are returned if it was not our error. No Credits or Refunds will be issued for shipping charges. You are responsible for the cost of returning a part to us – unless we made the mistake, we are human too!

Ship your package back to us within the 30-day deadline. Your package will be inspected upon receipt and if it is acceptable, a credit, less any restocking fees, will be issued to you. All returns sent without prior authorization will be returned to the customer, and no credit or exchange will be offered.

Exchanges can be made for a different color or size of the same item when available. All of the same policies for returns apply to exchanges.